Returns & Exchanges
That's ok! Everyone's feet are different and we want you to prioritize getting the perfect fit for maximum comfort.
That’s why we go above and beyond other retailers with our 30-Day Wear Test on all footwear to make certain you can shop with the confidence.
To request a return, please click on the link below and we will be in touch with next steps.
Damaged or Faulty Items
If your product was damaged or faulty to an unusable extent as a result of shipment, or the product breaks as a result of material failure (excluding laces), we will send over a new one free of charge upon return of the faulty item within the first 30 days.
Incorrect Item ReceivedIf we send out the wrong item to you, as stated on your proof of purchase, we will pay for return shipping and will expedite the correct product to you free of charge. The first item must be sent back to our office before this can happen.
Change of mind for online purchasesIf you change your mind on an item purchased online, you can receive a full refund. Products must be returned in original condition, with proof of purchase, within 30 days of the purchase date.
You can email us to arrange for the item to be returned by post. We do not cover the cost of delivery for change-of-mind returns. Return postage must be paid for by the returnee.
We will provide a refund on online orders in the same form as your original payment. We will notify you by email once we have processed your refund.