Returns & Exchanges

DIDN'T QUITE FIT?

That's ok! Everyone's feet are different and we want you to prioritize getting the perfect fit for maximum comfort.

That’s why we go above and beyond other retailers with our 30-Day Wear Test on all footwear to make certain you can shop with the confidence.

Request return

US and Rest of the World

Fill up the form above or reach out to support@idasports.co with your order number and let us know what items you would like to return - we'll get it sorted for you right away!

AU & NZ

Ordered from Australia? Good news! There’s a return label in your box. Just put in the tracking number in the form above. Can’t find it? You can put in your order number instead or reach out to support@idasports.co

Things to Know

Damaged or Faulty Items

Damaged or Faulty Items

If your product was damaged or faulty to an unusable extent as a result of shipment, or the product breaks as a result of material failure (excluding laces), we will send over a new one free of charge upon return of the faulty item within the first 30 days.
Incorrect Item Received

Incorrect Item Received

If we send out the wrong item to you, as stated on your proof of purchase, we will pay for return shipping and will expedite the correct product to you free of charge. The first item must be sent back to our office before this can happen.
Change of mind

Change of mind

If you change your mind on an item purchased online, you can receive a full refund. Products must be returned in original condition, with proof of purchase, within 30 days of the purchase date.
Warranty

Warranty

Products manufactured or purchased within the last 6 months are eligible for a return. The warranty does not cover damage caused by improper care, misuse, accident or neglect.
Refunds

Refunds

These things do take time, but not too much. Once we receive your package at the fulfilment centre, we'll inspect your return, process it into inventory and complete your refund. We do it as quickly as we can, promise.
The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. Please click Accept Cookies to continue to use the site.
privacy policy accept ✔
You did it!
This email has been registered
Close
Compare Remove All
Products
Rating
Description
Availability
Product Type
SKU
Size
Color
Option
Newsletter

Get 10% Off!

When you join our newsletter! No spam, just the occasional update on new products, exclusive deals, and fun stories of women in sports.