How can we help?

Frequently Asked Questions

Orders & Payment

Where is my order?

You can find and manage your orders here.

How do I cancel my order?

If your order has not yet been shipped, you can cancel it here

If your order has already been shipped you will need to request for a return once you receive the item.

What payment methods do you accept?

You can pay by credit card, Apple Pay, G Pay, Shop Pay or PayPal. The credit cards we currently accept are Mastercard, Visa, PayPal, and AmEx.

Can I pay for my order in my own currency?

Yes, however your bank may charge a fee to convert the currency. Make sure you are on the right IDA Sports website.

If you're from the UK, you should automatically see GBP. However, if the automatic settings are incorrect for some reason, you can manually change the location at the bottom of any webpage.

Does IDA Sports offer financing for my order?

Regrettably, at this time, we do not provide financing or installment plans as payment options.

I have another general question about my order.

Please reach out to us via our Help Center with your questions and a member of our team will be there to assist you.

Sizing

How do I choose the right size and style IDAs for me?

We understand that everyone’s feet are different and shopping for footwear is always tricky. With this in mind, we have a few resources you can reference to find the right fit.

1. Check out this basic Size Chart. Remember that all of our sizes listed are women's sizing, so a good starting point is, "what women's size shoe do you wear in non-cleat shoes?"

2. Check out this blog on finding the right size.

3. Take this quiz to help you find the right IDA style for you.

4. Then when you know which IDA style is for you, check out the "Find Your Fit" button on each product page to narrow down your size for that specific IDA style.

Still stuck? Contact IDA's support team and we'll try our best to help you find the best fit.

What if I buy the wrong size?

That's ok! Everyone's feet are different and we want you to prioritize getting the perfect fit for maximum comfort.

That’s why we go above and beyond other retailers with our 30-Day Wear Test on all footwear to make certain you can shop with the confidence.

Refer to our returns and exchange policy section.

My size is out of stock, when will you be restocking?

If you don't see your size right now, you can sign up for our email list and we will keep subscribers in the loop as new products arrive!

You can also check for your size at one of our retail partners below.

Find IDA In Store & Online

Can I try the cleats on before buying to check my size?

We are primarily an online-only retailer, but we do stock our shoes at our partner retail stores. Find one close to you with our Store Locator. Be sure to call the store in advance for real time updates on inventory!

Don't see a store near you? No worries! We offer a 30 Days Free Wear Test so you can try the shoes on in the comfort of your own home and process a *free exchange or return within that window.

*Free returns available in the US and UK only. See Returns & Exchanges below for more information.

I wear orthotics, will they fit my IDAs?

We have made our shoes with removable insoles so either of those would be suitable for use with your orthotics. We find that players will either place their orthotics on top of the insoles or remove the insole and put their orthotics in, whichever is more comfortable for them.

How do I check the fit once I have the shoes?

Check out this blog on how your cleats should fit. Remember you can also try different lacing styles to improve the fit.

Do you make a men's size?

We don't. But if the shoe fits, we say wear it. You can find your US men's size by taking the US women's size and adding 1.5. Welcome to the female athlete experience. :)

Shipping & Delivery

Do I have to pay for shipping?

We offer free domestic shipping on orders over $100 in the US and the UK (conversion rates apply). This discount is applied automatically at checkout.

NOTE: View our full Shipping Policy for more details on shipping rates in the US, UK, and internationally.

Where do you ship to?

We ship to the United States, Canada, United Kingdom, all countries in the European Union, and Australia & New Zealand. Delivery times will vary depending on location.

We currently don't take international orders from any other countries (it’s not personal... we hope to soon!) but you can order from any of our partner retailers who may ship to your country!

NOTE: View our full Shipping Policy for more details on shipping rates in the US, UK, and internationally.

How long does an order take to deliver?

For orders within the United States, our Standard shipping delivers in 5-8 business days. Choose Express for a speedy 2-3 business day delivery.

In the United Kingdom, Standard shipping takes 6-18 business days, but our Express option ensures delivery within 1-5 business days. Get your orders faster with IDA Sports!

NOTE: View our full Shipping Policy for more details on shipping rates in the US, UK, and internationally.

Can I modify my order after it's been placed?

We can modify orders as long as our fulfillment center has not shipped your order yet. Once the order leaves our warehouse, we can no longer make any changes on it.

You will either have to process a return or deny receipt of the delivery once the carrier tries to deliver it at your home.

How do I track my order?

Once your order has shipped, an email containing the tracking details of your order will be provided.

If you can't find your tracking number please contact us via support@idasports.com or ask the IDA Bot.

What do I do if I receive the wrong order?

That's not good! Please reach out to support@idasports.com if you've received a damaged, faulty, or incorrect item. In the event that your product is severely damaged or faulty due to shipping or material issues (excluding laces) rendering it unusable, we'll promptly send you a replacement free of charge. Simply return the faulty item within the initial 30 days, and we'll take care of the rest.

What should my boots feel like?

They should feel so comfortable that you stop thinking about them on the pitch. Our goal is for you to spend less time thinking about foot pain and more time focusing on your game.

Returns & Exchanges

How do I process an EXCHANGE?

Wrong size? We offer free exchanges on footwear!*

To exchange item(s), click here. You will land on a page that prompts you to login. All you have to do is put in the email you used to place your order then place the 6-digit code sent to your email.

*PLEASE NOTE: We offer a 30 Days Free Wear Test from the date of purchase. Exchanges must fall within this window to be eligible. We also do not offer free returns and exchanges outside of the US and UK.

We may be able to issue a refund in select cases outside of the above policy, so please reach out to our support team to inquire.

How do I process a RETURN?

To return item(s), click here to request your return. You will land on a page that prompts you to login. All you have to do is put in the email you used to place your order then place the 6-digit code sent to your email.

Once we receive your package at the fulfillment center, we'll inspect your return, process it into inventory and complete your refund.While it does take time, we do it as quickly as we can, promise.

PLEASE NOTE: We offer a 30 Days Free Wear Test from the date of purchase. Returns & refunds must fall within this window to be eligible. We also do not offer free returns and exchanges outside of the US and UK.

We may be able to issue a refund in select cases outside of the above policy, so please reach out to our support team to inquire.

I bought my cleats at a store. Can I return / exchange here?

If you purchased through a retailer, please contact them directly to arrange a return or exchange in accordance with their store policy.

What do I do if I received a damaged, faulty, or incorrect item?

That's not good! Please reach out to support@idasports.com if you've received a damaged, faulty, or incorrect item. In the event that your product is severely damaged or faulty due to shipping or material issues (excluding laces) rendering it unusable, we'll promptly send you a replacement free of charge. Simply return the faulty item within the initial 30 days, and we'll take care of the rest.

How long does it take to receive my refund?

Refunds will be processed within 5 business days of us receiving the returned product. You can track your return using the tracking number provided in your returns confirmation email.

Are my cleats under warranty?

Footwear manufactured or purchased within the last 6 months are eligible for a return. The warranty does not cover damage caused by improper care, misuse, accident or neglect.

Footwear Design

Why do I need shoes made for women?

Male and female feet are different, and wearing the wrong athletic footwear can have a direct impact on comfort, risk of injury, and performance.

Most women’s soccer cleats and shoes are made for male feet and shrunk to ‘fit’ women. We know that unisex is not enough for female athletes, and can lead to completely preventable pain and discomfort. You can read more about the differences in male and female feet on our blog.

How do women's feet differ from men's?

Generally speaking, women's feet have a wider toe box to heel cup ratio, higher arches, and different pressures loads based on how we carry our body weight. These may only sound like small differences, but it can have a big impact on the fit of your shoes. You can find out more in this blog on the differences between men’s and women’s feet.

How are your cleats different from other women's cleats?

Most "women’s" cleats are made on a male shoe-last, shrunk down, and labeled as women’s. A last is a mold that a shoe is built around. This means the shoe is created to fit a male foot and does not account for the differences between male and female feet.

We have a unique female last, meaning all our shoes are built to fit an anatomically female foot. In addition, we’ve consulted researchers and podiatrists and changed the stud configuration to support a woman’s body better. 

What are common signs of my boots not fitting properly?

You may experience blisters on your heels or cramped toes. You may find that your feet ache after you take your boots off or the next day. This doesn’t have to be normal for you!

What should they feel like?

They should feel so comfortable that you stop thinking about them on the pitch. Our goal is for you to spend less time thinking about foot pain and more time focusing on your game.

Why don't you have a pink cleat if you're making cleats for women?

The common industry term for making a female product is to ‘shrink it & pink it’. We spoke to athletes and they wanted a black cleat, so we started with the black IDA Classicas.

*we love choice though so if you want a pink boot, let us know.

Why don't you make footwear for my sport?

We’re only just getting started! We know there is a need for performance footwear for women in all sports, and we get a lot of requests. For now though, we are focused on grass and turf-based sports and hear from many athletes wearing IDAs in non-soccer sports!

I'm vegan. Do you have any options for me?

We do! The IDA Spirit, the IDA Rise, the IDA Centra and a variety of other cleats are vegan. Check the product description to confirm before purchase.

What else are you doing to be sustainable?

Our shipping partner in Australia, Sendle, is fully carbon neutral. All our packaging is made from recycled materials and can be recycled again. Our boot bags are made from recycled rpet and we are developing more environmentally friendly products. 

We are also working on a boot recycling program to help extend the life cycle of our products and to keep them out of landfill. IDA Sports is not perfect but we are actively working to improve the sustainability of our product, systems, and company every day. If you have ideas or expertise in this area, please reach out here

About IDA Sports

Who is IDA Sports?

IDA Sports was co-founded in 2018 by Laura Youngson and Ben Sandhu who set out to prioritize the comfort and support of women in sport.

In 2017, Laura embarked on an extraordinary mission, organizing a groundbreaking football match on Mt. Kilimanjaro with Equal Playing Field Initiative to spotlight gender inequalities in sports. During this eye-opening experience, Laura noticed that the women were wearing ill-fitting boots designed for men, leading to discomfort and potential injuries. Extensive research confirmed the distinct foot shape differences between men and women, igniting the determination of Laura and co-founder Ben Sandhu, a former professional cricketer. Together, they assembled a team of experts to craft the ideal women's boot.

Read more about the IDA story

How were the cleats designed?

Research, research and more research. We worked with podiatrists, biomechanical researchers, players, coaches and physiotherapists to come up with a shoe that felt good. We then worked with a team of designers to make sure it also looked the part.

Read More on Sports Science

I want to tell my club all about IDA. What should I do?

Tell 'em! We love to educate about the importance of female footwear through webinars and other shareable resources. We also have an Affiliate Program and might be in your area for a try-on.

Read More on Working with Clubs

Are you hiring?

We love that you love IDA! Any open job postings will be listed on our Jobs Page. The best way to stay in the loop is to follow us on LinkedIn or subscribe to our email list below.

If you are affiliated with a soccer club or league, or simply want to spread the word about IDA, you can join our network of Affiliates.

Can I be a brand ambassador?

We love that you love IDA! You can learn more about our Brand Ambassador program here

I want to collaborate with you brand. Who do I contact?

Please share more information via our Help Center, or email support@idasports.com, and they will connect you with the appropriate member of our team should it be of interest.

How are you supporting women in sport?

Supporting women is our whole reason for being! IDA was created with the goal of making you feel like you have the same choices as men when it comes to performance footwear for your sport.

Beyond this, we run club affiliate schemes which give a percentage of profit back to your club. We also host educational webinars and show up for players via the IDA ACL Club.

Can I get free shoes?

We are not able to fulfill all requests for free footwear but we do occasionally work with not-for-profit organizations when we have excess stock.

In the United States, we are proud to partner with Good Sports, a nonprofit organization. If you are a US team or club working with in-need communities serving youth ages 3-18, you can fill out their community application to receive equipment, apparel, or footwear donations. Approved programs can request three donations a year, for two years until they need to submit a new application. Good Sports has equipment that spans more than 20 different youth sports and physical fitness activities.

If you are outside the US, please reach out via the Help Center if you feel like your organization would benefit from a connection with our brand.

Get in touch

If you made it this far and still have a question or want to talk to a real-life human (via email), you can reach our Customer Happiness Team below!