How do I choose the right size?

Use our sizing guide to help you choose the right size for you.

How do I check the fit once I have the shoes?

We’ve made this quick video to show you how to check the fit. Remember you can also try different lacing styles to improve the fit.

My size is out of stock, when will you be restocking?

If you don't see your size right now, you can sign up for our email list and we will keep subscribers in the loop as new products arrive! You can also check out one of our retail partners below to see if they have your size in stock.


Can I try the cleats on before buying to check my size?

We are primarily an online-only retailer, however we offer free shipping on all shoes and free returns so you can try the shoes on in the comfort of your own home. 

If you're based in the US, you can check out DSG's store locator to try out the shoes in person.

I wear orthotics, will they fit my IDAs?

We have made our shoes with removable insoles so either of those would be suitable for use with your orthotics. We find that players will either place their orthotics on top of the insoles or remove the insole and put their orthotics in, whichever is more comfortable for them.



Do I have to pay for shipping?

Shipping is free on all orders over $100. This discount is applied automatically at the checkout.

How long will it take to receive my order?

You can choose from standard or express shipping at the point of purchase. Shipping times will vary depending on your location.

Where do you ship to?

We ship to Australia & New Zealand from our AU site and the United States and the United Kingdom from our Global site. Delivery times will vary depending on location.

We currently don't take international orders but you can order from our partner retailer at

Can I track my order?

Yes, you will receive a tracking number in your confirmation email.



How do I return a product?

If for whatever reason your order doesn’t work for you, please use our returns form to complete your free return or utilize the prepaid return slip in your box. Orders must be returned in their original condition, within 30 days of purchase.

I bought the wrong size, can I exchange for a different size?

No worries, utilize the prepaid return slip in your box or fill out our simple returns form to complete your exchange. We must receive your original purchase before we can process the exchange.

How long does it take to receive my refund?

Refunds will be processed within 5 business days of us receiving the returned product. You can track your return using the tracking number provided in your returns confirmation email.



Can I pay for my order in my own currency?

Yes, however your bank may charge a fee to convert the currency. Make sure you are on the right Ida Sports website.

How can I pay for my order?

You can pay using a credit or debit card, through PayPal, or through "buy now, pay later" services if these are available in your country. The options will be shown at checkout.

How can I cancel my order?

If your order has not yet been shipped, you can cancel it here. 

If your order has already been shipped you will need to complete the returns form once you receive the item.



Why do you use kangaroo leather for the IDA Classica?

We wanted to use a material that provides you with the most comfort while playing. Kangaroo leather is light, durable and moulds to your feet, with minimal break-in time. It is also sustainable, renewable, and less damaging to the environment than some other synthetic materials.

The Australian Government strictly controls the harvest of kangaroos to ensure there is no detrimental impact on their ecosystem. Only a small proportion of the total kangaroo population is used for food and the leather we use is a by-product that would otherwise end up as waste. Kangaroos are not farmed, but live in the wild as a large and self-replenishing population.

I'm vegan. Do you have any options for me?

We do! The IDA Spirit, the IDA Rise, the IDA Centra and a variety of other cleats are vegan. Check the product description to confirm before purchase.

What else are you doing to be sustainable?

Our shipping partner in Australia, Sendle, is fully carbon neutral. All our packaging is made from recycled materials and can be recycled again. Our boot bags are made from recycled rpet and we are developing more environmentally friendly products. 

We are also working on a boot recycling program to help extend the life cycle of our products and to keep them out of landfill. IDA Sports is not perfect but we are actively working to improve the sustainability of our product, systems, and company every day. If you have ideas or expertise in this area, please reach out here



Why do I need shoes made for women?

Male and female feet are different, and wearing the wrong athletic footwear can have a direct impact on comfort, risk of injury, and performance.

Most women’s soccer cleats and shoes are made for male feet and shrunk to ‘fit’ women. We know that unisex is not enough for female athletes, and can lead to completely preventable pain and discomfort. You can read more about the differences in male and female feet on our blog.

How do women's feet differ to men's?

Generally speaking, female feet have a wider toe box to heel cup ratio, higher arches, and different pressures loads based on how we carry our body weight. These may only sound like small differences, but it can have a big impact on the fit of your shoes. You can find out more in our blog post on the differences between men’s and women’s feet.

How are your cleats different from other women's cleats?

Most "women’s" cleats are made on a male shoe-last, shrunk down, and labeled as women’s. A last is a mold that a shoe is built around. This means the shoe is created to fit a male foot and does not account for the differences between male and female feet.

We have a unique female last, meaning all our shoes are built to fit an anatomically female foot. In addition, we’ve consulted researchers and podiatrists and changed the stud configuration to support a woman’s body better. 

What are the common signs of my boots not fitting properly?

You may experience blisters on your heels or cramped toes. You may find that your feet ache after you take your boots off or the next day. This doesn’t have to be normal for you!

What should my cleats feel like?

They should feel so comfortable that you stop thinking about them on the pitch. Our goal is for you to spend less time thinking about foot pain and more time focusing on your game.

Why don't you have a pink cleat if you're making cleats for women?

The common industry term for making a female product is to ‘shrink it & pink it’. We spoke to athletes and they wanted a black cleat, so we started with the black IDA Classicas.

*we love choice though so if you want a pink boot, let us know.

Why don't you make [insert other sport] shoes?

We’re only just getting started! We know there is a need for performance footwear for female athletes in all sports, and may explore in the future. For now though, we are focused on grass and turf-based sports. 



Who is IDA Sports?

IDA Sports was co-founded by Laura Youngson and Ben Sandhu, and has now grown to include a team across three continents. Read more about the IDA story here

How were the cleats designed?

Research, research and more research. We worked with podiatrists, biomechanical researchers, players, coaches and physiotherapists to come up with a shoe that felt good. We then worked with a team of designers to make sure it also looked the part.

I love the product, can I be a brand ambassador?

We love that you love IDA! You can learn more about our Brand Ambassador program here. 

How are you supporting women in sport?

IDA was created with the intention to make sport more accessible for women worldwide. We exist to make sure you feel like you have the same choices as men when it comes to performance footwear for your sport. We run club affiliate schemes which give a percentage of profit back to your club. If this is something your club is interested in, reach out via our contact form.

Can I get free shoes?

We are still a small company, so we aren't able to fulfill all requests for free footwear. We do occasionally work with not-for-profit organizations when we have excess stock. 

In the United States, we are proud to partner with Good Sports, a nonprofit organization. If you are a US team or club working with in-need communities serving youth ages 3-18, you can fill out their community application to receive equipment, apparel, or footwear donations.  Approved programs can request three donations a year, for two years until they need to submit a new application. Good Sports has equipment that spans more than 20 different youth sports and physical fitness activities.

If you are outside the US, please get in touch if you feel like your organization would benefit from a connection with our brand.

Can I kick it?

Yes you can!

If we haven't answered your burning questions here, feel free to Contact Us!

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