How can we help?

Frequently Asked QueStions


Where is my order?

You can find and manage your orders here

Can I cancel my order?

We completely get it, we change our minds too! If your order has not yet been shipped, you can cancel it here

If your order has already been shipped you will need to request for a return once you receive the item.

What payment methods do you accept?

You can pay by credit card, Apple Pay, G Pay, Shop Pay or PayPal.

The credit cards we currently accept are Mastercard, Visa, PayPal, and AmEx.

Can I pay for my order in my own currency?

Yes, however your bank may charge a fee to convert the currency. Make sure you are on the right Ida Sports website.

If you're from the UK, you should automatically see GBP. However, if the automatic settings are incorrect for some reason, you can manually change the location at the bottom of any webpage.


How do I choose the right size?

If you’re not quite sure which size is right for you, refer to our shoe finder to help you find the right fit. 

What if I buy the wrong size?

That's ok! Everyone's feet are different and we want you to prioritize getting the perfect fit for maximum comfort.

That’s why we go above and beyond other retailers with our 30-Day Wear Test on all footwear to make certain you can shop with the confidence. Refer to our returns and exchange policy below.

Do you make a men's size?

We don't. But if the shoe fits, we say wear it. You can find your US men's size by taking the US women's size and adding 1.5. Welcome to the female athlete experience. :)

How do I check the fit once I have the shoes?

We’ve made this quick video to show you how to check the fit. Remember you can also try different lacing styles to improve the fit.

Can I try the cleats on before buying to check my size?

We are primarily an online-only retailer, but we do stock our shoes at our partner retail stores. Find one close to you with our Store Locator. Be sure to call the store in advance for real time updates inventory!

Don't see a store near you? No worries! We offer a 30 Days Free Wear Test, free shipping on all shoes and free returns so you can try the shoes on in the comfort of your own home. 

I wear orthotics, will they fit my IDAs?

We have made our shoes with removable insoles so either of those would be suitable for use with your orthotics. We find that players will either place their orthotics on top of the insoles or remove the insole and put their orthotics in, whichever is more comfortable for them.

I wear ankle braces, will they fit my IDAs?

We find that players are still able to wear ankle braces with our Rise and Centras cleats without compromising their size. We have yet to test them out on our Classica and Spirits so do let us know if you have! 

Returns & Exchanges


Wrong size? We offer free exchanges!

To return to exchange item(s), click here.

Note: You will land on a page that prompts you to login. All you have to do is put in the email you used to place your order then place the 6-digit code sent to your email!


Didn't quite fit? That's ok! Everyone's feet are different and we want you to prioritize getting the perfect fit for maximum comfort.

That’s why we go above and beyond other retailers with our 30-Day Wear Test on all footwear to make certain you can shop with the confidence.

To return item(s), click here to request your return. You will land on a page that prompts you to login. All you have to do is put in the email you used to place your order then place the 6-digit code sent to your email!

Once we receive your package at the fulfillment center, we'll inspect your return, process it into inventory and complete your refund.

While it does take time, we do it as quickly as we can, promise.

Read the Refund Policy here

Purchased at a retailer (online or In store)

If you purchased through a retailer, please contact them directly to arrange a return.

Damaged or Faulty Items

If your product was damaged or faulty to an unusable extent as a result of shipment, or the product breaks as a result of material failure (excluding laces), we will send over a new one free of charge upon return of the faulty item within the first 30 days. 

Incorrect Item Received

If we send out the wrong item to you, as stated on your proof of purchase, we will pay for return shipping and will expedite the correct product to you free of charge. The first item must be sent back to our office before this can happen.

Change of Mind

If you change your mind on an item purchased online, you can receive a full refund. Products must be returned in original condition, with proof of purchase, within 30 days of the purchase date.


Products manufactured or purchased within the last 6 months are eligible for a return.
The warranty does not cover damage caused by improper care, misuse, accident or neglect.


We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Do I have to pay for shipping?

Shipping is free on all orders over $100 in the domestic US and UK. This discount is applied automatically at the checkout, and currency exchanges will automatically apply. All other shipping rates vary based on location. Please see our shipping page for more details.

How long will it take to receive my order?

For domestic US and UK orders, you can choose from standard or express shipping at the point of purchase. For international orders, you will have a standard shipping rate. Shipping times will vary depending on your location. See our list of estimated ship times by location here.

Where do you ship to?

We ship to the United States, Canada, United Kingdom, all countries in the European Union, and Australia & New Zealand. Delivery times will vary depending on location.

We currently don't take international orders from any other countries (it’s not personal... we hope to soon!) but you can order from any of our partner retailers:, Foudys, Dick’s Sporting Goods, Pele Soccer, Academy Sports & Outdoors, or Soccer Command.

Footwear Design

Why do I need shoes made for women?

Male and female feet are different, and wearing the wrong athletic footwear can have a direct impact on comfort, risk of injury, and performance.

Most women’s soccer cleats and shoes are made for male feet and shrunk to ‘fit’ women. We know that unisex is not enough for female athletes, and can lead to completely preventable pain and discomfort. You can read more about the differences in male and female feet on our blog.

How do female feet differ to male feet?

Generally speaking, female feet have a wider toe box to heel cup ratio, higher arches, and different pressures loads based on how we carry our body weight. These may only sound like small differences, but it can have a big impact on the fit of your shoes. You can find out more in our blog post on the differences between men’s and women’s feet.

How are your cleats different from other women's cleats?

Most "women’s" cleats are made on a male shoe-last, shrunk down, and labeled as women’s. A last is a mold that a shoe is built around. This means the shoe is created to fit a male foot and does not account for the differences between male and female feet.

We have a unique female last, meaning all our shoes are built to fit an anatomically female foot. In addition, we’ve consulted researchers and podiatrists and changed the stud configuration to support a woman’s body better. 

What are the common signs of my boots not fitting properly?

You may experience blisters on your heels or cramped toes. You may find that your feet ache after you take your boots off or the next day. This doesn’t have to be normal for you!

What should my cleats feel like?

They should feel so comfortable that you stop thinking about them on the pitch. Our goal is for you to spend less time thinking about foot pain and more time focusing on your game.

Why don't you have a pink cleat if you're making cleats for women?

The common industry term for making a female product is to ‘shrink it & pink it’. We spoke to athletes and they wanted a black cleat, so we started with the black IDA Classicas.

*we love choice though so if you want a pink boot, let us know.

Why don't you make [insert other sport] shoes?

We’re only just getting started! We know there is a need for performance footwear for female athletes in all sports, and may explore in the future. For now though, we are focused on grass and turf-based sports. 


I'm vegan. Do you have any options for me?

We do! The IDA Spirit, the IDA Rise, the IDA Centra and a variety of other cleats are vegan. Check the product description to confirm before purchase.

What else are you doing to be sustainable?

Our shipping partner in Australia, Sendle, is fully carbon neutral. All our packaging is made from recycled materials and can be recycled again. Our boot bags are made from recycled rpet and we are developing more environmentally friendly products. 

We are also working on a boot recycling program to help extend the life cycle of our products and to keep them out of landfill. IDA Sports is not perfect but we are actively working to improve the sustainability of our product, systems, and company every day. If you have ideas or expertise in this area, please reach out here

About IDA Sports

Who is IDA Sports & how long have you been around?

IDA Sports was co-founded by Laura Youngson and Ben Sandhu in 2018 in Melbourne, and has now grown to include a team across three continents. 

Read more about the IDA story here

How were the cleats designed?

Research, research and more research. We worked with podiatrists, biomechanical researchers, players, coaches and physiotherapists to come up with a shoe that felt good. We then worked with a team of designers to make sure it also looked the part.

Read More on Sports Science

I want to tell my club all about IDA. What should I do?

Tell 'em! But also, check out our club connections page here. We love to educate about the importance of female footwear through webinars and other shareable resources. We also have an Affiliate Program and might be in your area for a try-on.

View our Clubs Connections Page

I love what you're doing. How can I get involved? Are you hiring?

We love that you love IDA! Any open job postings will be listed on our Jobs Page.

The best way to stay in the loop is to follow us on LinkedIn or subscribe to our email list below.

If you are affiliated with a soccer club or league, or simply want to spread the word about IDA, you can join our network of Affiliates.

I love the product, can I be a brand ambassador?

We love that you love IDA! You can learn more about our Brand Ambassador program here. 

How are you supporting women in sport?

IDA was created with the intention to make sport more accessible for women worldwide. We exist to make sure you feel like you have the same choices as men when it comes to performance footwear for your sport. 

We run club affiliate schemes which give a percentage of profit back to your club. We also host educational webinars and show up for players via the IDA ACL Club.

View our Clubs Connections Page

Can I get free shoes?

We are still a small company, so we aren't able to fulfill all requests for free footwear. We do occasionally work with not-for-profit organizations when we have excess stock. 

In the United States, we are proud to partner with Good Sports, a nonprofit organization. If you are a US team or club working with in-need communities serving youth ages 3-18, you can fill out their community application to receive equipment, apparel, or footwear donations.  Approved programs can request three donations a year, for two years until they need to submit a new application. Good Sports has equipment that spans more than 20 different youth sports and physical fitness activities.

If you are outside the US, please get in touch if you feel like your organization would benefit from a connection with our brand.

Can I kick it?

Yes you can!

Get in touch

If you made it this far and still have a question or want to talk to a real-life human (via email), you can reach our Customer Happiness Team below!